Exchange & returns
The Hat Circle is a marketplace website made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop.
If you want to find out the exchange and return policy for each seller, this can be found on the product page on the right hand side under 'RETURNS AND EXCHANGES'.
How to request a return or exchange
To start a return or exchange, please go to the product page (where you purchased the product) and click on 'ASK SELLER A QUESTION' to contact the seller.
EU Directive on Consumer Rights
The regulations which implement the EU Directive on Consumer Rights, apply to all THC sellers based in the EU and buyers based in EU member countries. Note that EU law often allows EU consumers to invoke their consumer law protections even when dealing with businesses based outside of the EU. Each EU Member state has adopted its own unique national laws incorporating the directive. Failure to comply with these regulations can invalidate a sale and possibly even violate the law.
Buyers residing in countries that are subject to these regulations have the right to return an item within 14 days of receiving the item. Sellers affected by the regulations must clearly inform buyers residing in these countries about their right to return an item before the buyer makes a purchase (such as in the listing or the seller’s shop policies). Failure to do so will extend the withdrawal period by an additional year, meaning that buyers will have a period of one year and 14 fourteen days in which to return the item.
This right does not extend to custom-made products and certain perishable goods, unless otherwise specified by the seller. Digital content, including artwork and patterns, may not be eligible for return. Rules governing digital content vary by EU member country.
If a buyer exercises their right to return an item, a seller must reimburse all payments, including the original postage charges, received from the buyer. If a seller has not received returned goods from a buyer, the seller may withhold such reimbursement provided that reimbursement occurs within 14 days of receipt of the returned goods. The buyer is responsible for paying return postage costs unless the seller has agreed to bear those costs. If a seller has not agreed to bear return costs and the item can't, due to its nature, be returned by post, an estimate of the return costs should be included in the information provided to the buyer relating to cancellation and return.
Sellers must also provide buyers with a model withdrawal form (in other words, a cancellation form) that they can- but are not obliged to- use if they wish to return a product.
Disclaimer: This Help article contains legal information and not legal advice. If you are uncertain which laws apply to you or you have other legal questions or concerns, please consult a lawyer. The reader assumes all responsibility for any and all use of this information. This page may be updated periodically.