THC is a community where many independent designers and brands sell their products. Please use the 'Ask seller a question' button on the product page to find out more.
If you have questions about a product, please contact the seller milliner directly by using the 'Ask seller a question' button on the product page.
All the hats are made with extra love and care by talented milliners from all over the world using various types of fabrics and the finest quality materials. To keep your hat looking good over time, clean with a soft dry cloth. Hats should not be worn in the rain unless they are specifically sold as rainwear.
Sorry, we do not have hat repairing or cleaning service yet but we aim to provide this service in future.
Yes. Once your order has been dispatched you will be emailed the tracking number and you will also be able to see the tracking details in your account. We suggest you to create a THC account before ordering as it's easier to track your items from your account.
Unfortunately, our website does not currently allow you to change or cancel anything yourself. Please contact the seller by clicking 'Ask seller a question' button on your order and they will do their best to help you.
To contact a particular milliner, please go to a product page and contact them by clicking "ask seller a question" button.
To cancel an order, please log in to your account and contact the seller by clicking "ask seller a question" button.
If you paid for your order by credit or debit card, then you will be charged right away.
Sorry, our website doesn’t allow you to add to an existing order. But you can always place a separate new order anytime.
Please contact the milliner by clicking 'ask seller a question' button.
Unfortunately, you cannot update any orders once the order has been placed. You will either need to contact Seller to cancel and refund the order, or place a second order.
You can check order status by logging into your account or by clicking the link provided on the order email sent to you.
You must be a registered account holder on THC to access your order history. Order history can be displayed in your online account. The orders displayed are only those made after establishing your account.
Shipping & Delivery
The shops are managed by independent sellers and each seller offers different delivery options. You can see the delivery options offered by each seller during check out.
It depends on where you are. Orders from milliners in your own country will take 5-7 business days to arrive. Overseas deliveries can take up to 28 days. Delivery details will be provided in your confirmation email.
Check that the item you have in your shopping cart can be shipped to your location and the delivery cost by using the 'ESTIMATE SHIPPING' tool on your shopping cart page.
Enter your country and postcode to find out if the products in your shopping cart can be shipped to your location and what the cost will be.
If you have products from more than one seller in your shopping cart and one of the sellers does not ship to your location, there will be no shipping estimate. Please purchase products from one seller at a time to avoid issues.
The Hat Circle is a marketplace website made up of independent sellers form all over the world who run their own shops. Each seller is responsible for setting the locations where they ship products and the shipping costs.
In each product page, look under 'Delivery' on the right hand side of the page to see the locations that the seller currently ships to.
If you do not see your location, you can click 'Ask seller a question' to request the seller to ship to your location.
International shipments may be subject to customs processing and additional charges.
The delivery time for any shipment depends on where the seller is located. International deliveries will take longer than domestic deliveries. You can track your parcel from your account or contact the seller by clicking "ask seller a question" button for further shipping queries.
Unfortunately, we're not able to split a single order. Please place separate orders for each shipping address.
Yes, your delivery address can be different from your billing address.
The most appropriate currency will be auto selected based on your location.
Returns, Refunds, & Exchanges
Each seller has their own return policy that can be viewed on the product page under 'Returns'. If you do make a return, please ensure the items are in new, unworn and unused condition, with original tags attached.
Please ensure that you have contacted the seller to start the return process. You can contact the seller by clicking "ask seller a question" button on the product page or your order page.
Sorry, THC will only refund the original price of the item purchased unless the item is faulty or have been damaged during transportation.
Sorry, once you place an order, it cannot be exchanged, you will need to return the item for a refund and then purchase another item.
If the designer is registered for VAT in their country, prices will include VAT. Please contact the seller to enquire further.
International shipments may be subject to customs processing and additional charges. Unless otherwise agreed, the receiver is responsible for payment of these charges.
Just get in touch with the designer by clicking "ask seller a question" button on the product page.
If you require a VAT invoice, please request one from the seller by clicking "ask seller a question" and include your order number.
Yes. Members will be able to list events on THC website for free. If you are not a THC member, you will be charged a one off fee of £15 for each event listing. Submit your event here.
Setting up an account is really easy and only takes a few minutes. You'll need to give us your name, email, and address and then create a password, which you can use to access your account at a later date. With an account you can check the progress of an order, change your details and save your payment details, which will speed things up the next time you place an order with us. Alternatively, if you'd prefer not to create an account, you can select "Continue as guest" instead. You'll still need to enter your name, email address, and payment information, but these won't be stored. You won't be able to track your order throught the site if you select this option though.
Creating an account on THC can maximise your shopping experience and and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits include: Special offers, invites to fabulous events, check your order history and many more.
No problem, all you need to do is request a password reminder. You can find this at the 'Login/My Account' section of the site. Simply click on the 'Forgotten your password?' link and we'll email it over to you.
By logging in to your account using your email address and password, you will be able to access your account details. You will also have the option to change your shipping addresses stored against your account but unfortunately, we aren't able to change the delivery address on an active order, so please ensure you select the right details.
Yes, you can save more than one addresses and select any one for delivery while checking out.
We accept Visa, Mastercard, and American Express.
Gifts - Wrapping & Returns
Please contact the milliner through "ask seller a question" button to find out gift wrapping options.
Yes, just enter the receiver's address under shipping address before placing the order.
Sorry, we do not accept exchange. We want you to love everything about your new beautiful hat! However, if you are not happy with your product/s, the person who purchased the hat will have to ask for a refund. Please check the Return policy of the designer that you purchased the hat from before taking action.
Discounts & Offers
If you have a discount code, this can be used at the checkout.
You can contact us through our contact page! We will be happy to assist you.
Our aim is for all of our customers to love everything we do. In the unlikely event that this is not the case, we want to know about it as soon as possible so that we can put it right for you and ensure that it doesn’t happen again. For any complaints we advise that you go to the "contact us" page.
To get started creating your THC designer profile click on 'Sell' on THC website. Please bear in mind that designers' collections will be curated as to whether they are added to the visible online directory or not. All Designers will be notified when they are added to the THC designer page.